Privacy Policy for Otlob
This Privacy Policy explains how Otlob collects, uses, and protects your personal information when you use the application. By using Otlob, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information when you use Otlob:
- Personal Information: When you create an account, we collect your name, phone number, email address, and delivery address.
- Payment Information: If you make a payment through the app, we may collect payment details such as credit card information, billing address, and other payment method details.
- Order Information: We collect information about the orders you place, including the items you select, quantities, and delivery instructions.
- Device Information: We may collect information about the device you use to access the app, including device type, operating system, IP address, and unique device identifiers.
- Location Information: To facilitate delivery, we collect location data through your device’s GPS. This data is used only to provide the service and will not be shared with third parties without your consent.
2. How We Use Your Information
We use your personal information for the following purposes:
- To create and manage your account and provide access to Otlob services.
- To process and fulfill your orders, including payment and delivery.
- To communicate with you regarding your orders, including order confirmations, updates, and promotions.
- To improve our services, user experience, and app functionality.
- To comply with legal obligations and resolve any disputes or issues related to your use of the app.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with the following parties under the circumstances described:
- Merchants: Your order details, including delivery address and payment information, are shared with the merchant to fulfill your order.
- Delivery Partners: Your delivery address and contact information are shared with the delivery partner responsible for completing the delivery.
- Service Providers: We may share your information with trusted third-party service providers who help us operate the app, process payments, or analyze user data.
- Legal Compliance: We may disclose your personal information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or investigate fraud or security concerns.
4. Security of Your Information
We take appropriate measures to protect your personal information from unauthorized access, disclosure, or alteration. This includes using encryption, secure servers, and other security technologies to protect sensitive data such as payment information.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. If you wish to delete your account or request the removal of your data, please contact us directly.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You can update or correct your information by logging into your account or contacting us directly.
- Deletion: You can request the deletion of your personal information at any time by contacting us. Note that some information may need to be retained for legal reasons.
- Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe link in any email or by contacting us directly.
7. Cookies
We use cookies to improve the user experience on Otlob. Cookies are small files that are placed on your device to track your activity on the app. You can disable cookies through your device settings, but this may affect the functionality of the app.
8. Changes to This Privacy Policy
Otlob reserves the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
