Terms and Conditions for Otlob

1. Introduction

Welcome to Otlob, your trusted delivery platform connecting users with restaurants, supermarkets, and other merchants. By accessing or using the Otlob application, you agree to comply with these Terms and Conditions. Please read them carefully before proceeding.

2. Definitions

• Application: Refers to Otlob, the delivery app available on mobile devices.
• User: Any individual who registers or uses the Otlob app to order products or services.
• Merchants: Restaurants, supermarkets, or other businesses providing their products or services through the Otlob app.
• Delivery Partner: The individuals or companies responsible for delivering orders to users.
• Otlob Team: Refers to the administrators and operators of the Otlob app.

3. Account Registration

• Users must create an account to access Otlob services.
• You are responsible for providing accurate information during registration, including your name, phone number, and delivery address.
• Users must keep their login credentials secure and are responsible for all activities under their account.
• Otlob reserves the right to suspend or terminate any account suspected of fraudulent activity or violation of these terms.

4. Services Offered

• Otlob provides a platform for users to order food, groceries, and other services from partnered merchants.
• Otlob acts as an intermediary between the user, merchant, and delivery partner.
• Product availability, pricing, and estimated delivery times are provided by merchants and may vary.

5. Order Placement and Payment

• Users must confirm the accuracy of their order details, including the delivery address and selected items, before placing an order.
• Payment methods include cash on delivery or electronic payment options as available in the app.
• Prices displayed include applicable taxes, delivery charges, or service fees unless stated otherwise.

6. Cancellation and Refund Policy

• Orders may be canceled by the user only if the merchant has not started preparing the order.
• If an order is canceled by the merchant or delivery partner due to unforeseen circumstances, the user will receive a full refund.
• Refunds will be processed within 7–10 business days to the original payment method (if applicable).
• In the case of missing or incorrect items, users may contact Otlob support to resolve the issue.

7. User Responsibilities

• Users must provide an accurate and reachable delivery address.
• Users agree to receive their orders promptly and ensure the provided contact information is correct.
• Any misuse of the app, fraudulent activities, or harassment of delivery partners or merchants will result in account suspension.

8. Delivery

• Otlob and its delivery partners strive to meet delivery times but cannot guarantee them due to factors like traffic, weather, or merchant delays.
• Delivery fees are calculated based on location and displayed before confirming the order.

9. Limitation of Liability

• Otlob is not liable for the quality, quantity, or safety of the products provided by merchants.
• Otlob is not responsible for delays caused by factors outside its control, such as natural disasters or traffic conditions.
• Users accept full responsibility for orders placed using their account.

10. Intellectual Property

• All content, including the Otlob logo, app design, and software, is owned by Otlob and is protected under intellectual property laws.
• Users may not copy, modify, or distribute any part of the app without prior written permission.

11. Privacy Policy

• Otlob collects and processes user data to enhance the delivery experience.
• User data will not be shared with third parties unless required for service fulfillment or as mandated by law.
• For more details, refer to the Privacy Policy section in the app.

12. Suspension or Termination

• Otlob reserves the right to suspend or terminate a user's account at any time for violations of these terms or for fraudulent behavior.
• Users may request account deletion by contacting Otlob support.

13. Governing Law and Disputes

• These Terms and Conditions are governed by the laws of [Egypt].
• Any disputes arising from the use of the Otlob app will be resolved in accordance with the legal jurisdiction of [Egypt].

14. Updates to Terms and Conditions

• Otlob may update these Terms and Conditions at any time. Users will be notified of changes through the app or email.
• Continued use of the app after changes constitutes acceptance of the updated terms.